Professionals Delivering Programs for Youth

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non‑profit agencies serving youth in this community. More than 350 caring professionals work from 20 locations across the city to deliver a vast range of programs and services that support at‑risk youth and their families.

YSB is a registered charity (#10822 8545 RR0001). We receive funding from the Province of Ontario, the City of Ottawa, the United Way, and generous private donors. In 2010, our annual operating budget was over $24 million. Extremely efficient, we spend just 9.5% of our budget on administration, leaving the remaining 90.5% for program delivery.

Learn more about the Youth Services Bureau of Ottawa

Complaints process

We understand that sometimes problems arise, and we're here to help you every step of the way. This link will guide you through our complaints process, detailing the steps you can take to effectively voice your concerns and ensure they are dealt with quickly and fairly. Your satisfaction is our priority, and we are committed to effectively resolving any issues you may encounter. Please read on to find out more about how we handle complaints and how you can get the support you need by clicking here.