About YSB

Professionals Delivering Programs for Youth

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non‑profit agencies serving youth in this community. More than 350 caring professionals work from 20 locations across the city to deliver a vast range of programs and services that support at‑risk youth and their families.

YSB is a registered charity (#10822 8545 RR0001). We receive funding from the Province of Ontario, the City of Ottawa, the United Way, and generous private donors. In 2010, our annual operating budget was over $24 million. Extremely efficient, we spend just 9.5% of our budget on administration, leaving the remaining 90.5% for program delivery.

Learn more about the Youth Services Bureau of Ottawa

Complaint Process

We understand that sometimes issues arise, and we're here to assist you every step of the way. This link will walk you through our complaint process, outlining the steps you can take to voice your concerns effectively and ensuring they are addressed promptly and fairly. Your satisfaction is our priority, and we're committed to resolving issues you may encounter efficiently. Please read on to learn more about how we handle complaints and how you can get the support you need by clicking here